RBSA Policies


Privacy Policy

Your privacy is important to us. To protect your privacy we provide this notice to explain our information practices.

Information collected and use of personal information

We collect personal information from you when you request a specific service, such as making an enquiry about an exhibit on show. We also collect information about the transactions you undertake in our gallery.   This can include your name, telephone numbers, address and email address. Such information is retained exclusively to deal with your enquiries and requests, administer bookings, subscriptions and orders and to forward information that forms part of the service we provide to subscribers such as our Members, Associates and Friends.  

Mailing service

If you would like to join our mailing list and receive information about exhibitions and events, by post or by email, please advise us of this in writing, either in person at the gallery using the form provided, by letter or by email. If you join our mailing service we will provide you with details of our activities. This information is exclusively for our use and is not shared with other organisations. If you would like to unsubscribe from the service please advise us of this either in person at the Gallery or by telephone, email or letter.

Website

Cookies are small text files that are sent from a website to a computer or mobile and stored on the device, either for the duration of the user’s visits to the website or more permanently. By using our website you consent to our use of cookies. We use third-party cookies supplied by Google Analytics to help us improve our website. These are tools not controlled by us but which are active when you visit our website. As third party cookies are not set by us, we cannot control how they work, but we can control which websites we choose to work with. We take your privacy seriously and only work with trusted partners. The cookies are used to help us identify which elements of the website are working efficiently and what improvements to the website might be appropriate.  They help us learn how visitors find and use our site for example by identifying which search engines people use, how many visits are made to each page, the time spent reading the page and what links the visitor uses to find more information. These cookies do not collect or store personal information about you. Analytics data cannot be used to identify you, or to tell us what you did on our website, it is completely anonymous. For more information on cookies, including controlling or deleting cookies, see the About Cookies website, www.AboutCookies.org.

Revised October 2012


Complaint Policy

We take all customer feedback very seriously and would aim to resolve any issues quickly. However, individuals who wish to make a formal complaint can view our complaints procedure and complete and return the complaints form by post or e-mail. To download the complaints procedure and form, please click on the link in the upper right of this page.